Refund policy

We want you to love your KROMA books. If something isn't right, we're here to help.

14-day returns

You may return unused books in their original condition within 14 days of delivery for a refund of the item price. To start a return, contact us with your order number. Return shipping is the customer's responsibility unless the item was damaged or defective.

Damaged or defective items

If your book arrives damaged, misprinted, or defective, contact us within 14 days of delivery with a photo and your order number. We will send a free replacement or issue a full refund, including shipping.

Refunds

Once we receive your return (or confirm a defect), your refund is processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable except in the case of a defect or our error.